Terms of service

Last updated 4 November 2026

1. Who we are

Tape & Quote is run by Stephen Polin (sole trader), of 17 Shimna Vale, Newcastle, Co. Down ("we", "us"). You can contact us at hello@tapeandquote.co.uk.

2. Who can use Tape & Quote

Tape & Quote is for businesses, including sole traders. By signing up you confirm you are 18 or over and using it for your trade or business, not as a consumer. "You" means you and the business you sign up for. You are responsible for keeping access to your email account secure, because that is how you log in, and for everything done through your account.

3. What the service does

Tape & Quote lets you ask customers for photos, price jobs from your own price list, send quotes and invoices, and take deposits and payments. You decide your prices and what goes in each quote. We provide the software; we are not a party to any contract between you and your customers.

4. Free trial

New accounts get a free trial of 1 month. No card is needed. When the trial ends, you will need a subscription to keep creating and sending quotes. Your data stays in your account either way, so you can subscribe later and carry on where you left off.

5. Subscription and payment

• The subscription costs £15 a month, paid monthly in advance by card through Stripe. It renews automatically each month until you cancel.
• The price shown is the full price. We are not currently VAT registered, so no VAT is added. If we register, we will give you at least 30 days' notice before VAT is added.
• We may change the price with at least 30 days' notice by email. If you don't want to pay the new price, you can cancel before it starts.
• If a payment fails, Stripe will retry it for a short while. If it still fails, your account is paused until payment is made.

6. Cancelling

You can cancel at any time from the Billing page in the app ("Change card, see invoices or cancel"), or by emailing us. Your subscription stays active until the end of the month you have paid for, and is not renewed after that. We don't refund part months.

7. Deposits and customer payments

• Deposits and invoice payments are taken through Stripe Connect. To use them you open a Stripe account through Tape & Quote, and you must accept Stripe's Connected Account Agreement, which governs your relationship with Stripe.
• Your customers pay you directly into your Stripe account. We never hold your money, and we don't take a cut. Stripe charges its own processing fees, which it takes from each payment.
• You are responsible for your quotes, prices, VAT and tax, the work you do, and any refunds, chargebacks or disputes with your customers, as well as for telling customers your terms for deposits and cancellations.

8. Your data and your customers' data

You own everything you put into Tape & Quote, including your price list, photos and your customers' details. You give us permission to store and process it only so we can run the service for you.

For your customers' personal data, you are the controller and we are your processor. You must have a lawful reason to collect it and tell your customers how you use it (your own privacy notice can point to ours for how we handle it). Section 14 sets out how we process it on your behalf.

9. Fair use

You agree not to use Tape & Quote to:

• break the law, or mislead or defraud anyone;
• send spam or messages to people who haven't asked to hear from you;
• upload anything you don't have the right to use, or anything offensive or harmful;
• try to get into other accounts, overload the service or copy the software.

10. Availability and changes

We work hard to keep Tape & Quote running and your data backed up, but we can't promise it will never be interrupted, for example during maintenance or if a supplier has an outage. We keep improving the service and may change features. If we remove something important you rely on, we will tell you first.

11. Our liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
• We are not liable for loss of profit, revenue, business, goodwill or data, or any indirect or consequential loss.
• Otherwise, our total liability to you in any 12 months is limited to the subscription fees you paid us in those 12 months.
• Because Tape & Quote is a business service, the statutory rights that apply to consumers do not apply to it.

12. Suspending or closing accounts

You can close your account at any time by emailing us. We may suspend or close an account that seriously or repeatedly breaks these terms, or does not pay, and will tell you why unless the law stops us. Otherwise we will give you at least 30 days' notice. Before an account is closed you can export your customers, and we delete account data as described in our Privacy policy.

13. Changes to these terms

We may update these terms. If a change matters, we will email you at least 30 days before it takes effect. If you keep using Tape & Quote after that, the new terms apply; if you don't agree, you can cancel.

14. How we process your customers' data

When we process personal data for you (mainly your customers' details, photos, quotes and invoices), these terms are our data processing agreement under Article 28 of the UK GDPR. We will:

• process it only to provide Tape & Quote to you and on your instructions (which are these terms and how you use the app), unless the law requires otherwise;
• make sure anyone who can access it is bound to keep it confidential;
• keep it secure with appropriate technical and organisational measures;
• only use the sub-processors listed in our Privacy policy, under contracts that protect the data at least as well as these terms, and tell you before adding or replacing one so you can object;
• help you respond to your customers when they exercise their data rights, and with data protection checks;
• tell you without undue delay if we become aware of a breach affecting it;
• when your account closes, delete it (or return it if you ask first), unless the law requires us to keep it;
• give you the information you reasonably need to show we are meeting these obligations.

Types of data: names, contact details, addresses, photos, job answers, quotes, invoices, notes and payment status. People concerned: your customers and potential customers. We process it for as long as your account is open.

15. General

These terms, with our Privacy policy, are the whole agreement between us. If any part is found unenforceable, the rest still applies. We may transfer our rights under these terms if the business is sold. These terms are governed by the law of Northern Ireland, and its courts have jurisdiction over any dispute.

16. Contact

Stephen Polin, 17 Shimna Vale, Newcastle, Co. Down. Email: hello@tapeandquote.co.uk.